FAQ

1. Why is it important for me to work with one of the Corporate-trained nutraMetrix Consultants (NCs)?
Having a nutraMetrix Consultant (NC) assigned to your practice is critical in implementing a successful, profitable and smooth-running program. As NCs, we are trained by our corporate office to work with you and your staff on tracking and ordering of inventory, marketing, and education on our various products and services. We serve as your personal representative to the corporate office and will ensure that you are well equipped with knowledge and implementation strategies to help ensure a successful implementation and profitable business partnership.

2.  What does it cost me to have my own personal NC?
Absolutely nothing!
We are compensated directly by nutraMetrix via commissions and bonuses based on your business/practice success..

2. I heard that the supplement industry is not regulated.Is this true?
No. Many people think that dietary supplements are not regulated, which simply is not the case. Dietary supplements are regulated by the U.S. Food and Drug Administration (FDA), although not like drugs, but instead like foods.
In 1994, Congress passed the Dietary Supplement Health and Education Act (DSHEA), which established new standards for dietary supplement products. Specifically, the FDA has the power to:


The FDA assures that products are safe and accurately labeled, and dietary supplement manufacturers must notify the FDA of intended label claims and ensure that they can be substantiated.
The FDA has regulations on good manufacturing practices (GMPs) for dietary supplements. Under this law, manufacturers are required to evaluate the identity, purity, quality, strength, and composition of their dietary ingredients and dietary supplements.

In December 2006, Congress passed The Dietary Supplement and Non-Prescription Drug Consumer Protection Act (the “AER Bill”.) This legislation requires the reporting of “serious” adverse events for dietary supplements. Many people believe that over time this reporting requirement will provide additional proof of the safety and efficacy of dietary supplements.

3. Why is it important for patients to get their supplements from their health care professional?
Doctors need to be aware of what supplements and amounts their patients are taking and how this may affect the patient’s health or how it may interact with prescription or over-the-counter drugs. Doctors know their patient’s health history, and are therefore the best qualified to make proper recommendations.

4. Does the scientific literature explain and support the "isotonic advantage?"
Yes. When prepared as directed on the label, the solution is within a range of tonicity matching that of the human body. Periodic tests are conducted on our products to ensure that the isotonicity range is maintained.
The basis for the isotonic line is physiologic. Isotonic solutions work via normal body physiology to deliver nutrients quickly as compared to solid forms. These physiologic principles have been well described in the medical literature.  Here are a few sample references:

  • Ganong, WF Review of Medical Physiology, 13th ed. Norwalk, CT Appleton and Lange, 1987.
  • Graham, DY, Smith, JL, Bouvet AA "What Happens to Tablets in the Stomach" Journal of Pharmaceutical Sciences 79 (5):   420-24, 1990.
  • Hunt, "Mechanisms and Disorders of Gastric Emptying" Annual Review of Medicine, 1983.
  • Seigel, JA "Biphasic Nature of Gastric Emptying" Gut 29: 35-39, 1988.
  • Erdman, JW "Bioavailability of Trace Minerals from Cereal and Legumes", Cereal Chemistry 58(1), 1981.


5.  What courses or educational programs should I enroll in to learn about nutraceuticals and nutraMetrix?
That is entirely up to you.  We are strongly committed and dedicated to education and training via our nutraMetrix Educational Institute (nEI). Presently, we sponsor a unique, academic-caliber two-day CME course for all qualified licensed health care professionals entitled "Advanced Nutrition Principles, Nutritional Interventions and Nutraceutical Applications in Clinical Practice."
 
In addition to our CME courses, we also offer a Product and Implementation training for all Health Professionals who are interested in learning specific nutraMetrix protocols and implementation strategies for their practice.

You and other members of your staff are invited to attend any of our nutraMetrix Consultant Trainings, with a focus on business aspects, implementation, and marketing techniques.

For additional information on our nEI Division of nutraMetrix, nutraMetrix Consultant Trainings, Health Professional Product and Implementation training, or to meet our nutraMetrix Faculty, please contact us directly at DReiss@DocReiss.com

6. Who oversees the quality of nutraMetrix products?
Director of Quality Control, Dr. Mark Lange,Ph.D.,he is a nationally respected authority on dietary supplement testing methods and quality control. Dr. Lange received his Ph.D. in analytical chemistry at the University of Tennessee. With over 15 years of experience in the pharmaceutical and nutraceutical fields, he was formerly the founder and head of the Institute for Nutraceutical Advancement before arriving at nutraMetrix.

7. What steps are taken to assure the quality and consistency of nutraMetrix products?
The following process assures the quality of our products:

  • Specifications are set for raw materials and finished products.
  • Raw materials are sourced with COA (Certificates of Analysis).
  • Products are manufactured using Standard Operating Procedures.
  • Products are inspected on-site for quality, damage, label accuracy, appearance, taste and odor prior to release.
  • Product batches are quarantined for destruction, or returned to the supplier if they fail to pass inspection.Products are inspected and tested by independent labs for isotonic capability, micro contamination and potency.

8. Are the ingredients used in nutraMetrix products all natural?
Our ingredients come from both natural and synthesized sources. Some ingredients are derived from the electrolysis of sea water, such as calcium carbonate, or extracted from plants, like Pycnogenol and grape-seed extract. Some ingredients, like calcium phosphate, are synthesized. The advantages of synthesized products for certain ingredients include better control over purity and absence of both allergens and microbial contamination. Our vitamins and inactive ingredients meet USP (United States Pharmacopeia) specifications for safety, identity, quality and purity.

9.  Are the natural ingredients used in nutraMetrix products screened for pesticides?
Yes. All of our ingredients extracted from natural sources (such as pine bark, citrus, bilberry and grape seed) are tested for pesticide residue using gas chromatography. This ensures that our products are as clean of pesticides as any organic product.

10. Are your Omega-III fish oil soft gel’s tested for heavy metals?
Yes. The fish oil used in the nutraMetrix product is laboratory-tested for PCB, Dioxin and Heavy Metals. We only use fish oil that meets or exceeds standards set by Canada (CFIA), European Union (EU) and the United States (CRN).  
 
11. Is nutraMetrix GMP certified?
Good Manufacturing Practices (GMP) are the practices required in order to confirm the guidelines recomended by agencies that control authorization and licensing for manufacture and sale of food, drug products, and active pharmaceutical products. There are several organizations and companies performing third-party GMP certification. These include NNFA, Shuster Labs, NSF International and USP. All of our suppliers of supplements have independent GMP certification to demonstrate compliance with these regulations.


12. How can nutraMetrix Advanced Nutraceuticals assure the quality of products when they are manufactured at offsite facilities?
By working with a contract manufacturer, in contrast to being the onsite manufacturer, an extra layer of quality control is in place. Since we act as an intermediary between you and the manufacturer, we have no incentive or interest to receive, accept or ship out inferior, defective or a sub-par product. In fact it is just the opposite. Our name and reputation is on every carton, bottle, etc. making us especially committed to the best quality control measures.

Products must be manufactured using predefined ingredients to meet finished goods specifications. Batch records for each lot are sent to the nutraMetrix Quality Control (QC) department for review, approval and retention.  Batch records document the ingredients used, blending times, equipment used and who did the work.

Laboratory test results performed in the manufacturers’ lab are copied to nutraMetrix QC. Products are sent to an independent laboratory to assure adherence to specifications before shipping to the distribution warehouse.
Upon receipt at the warehouse, we examine for damaged goods, proper labeling, and consistency in taste, odor, and appearance.  Our in-house lab tests nutraMetrix isotonic products for osmolality- confirming that when the product is made as directed, the solution is in the isotonic range.

Furthermore, any product found to be less than optimal is quarantined for destruction or return to the supplier.  The manufacturer will bear the cost of returned goods. nutraMetrix is committed to accepting and distributing only superior, high quality products adhering to strict quality control procedures.

13. What is the advantage of working with a distribution company instead of the manufacturer?
As a distribution company, we are able to choose different manufacturers for different products. We choose only the best manufacturer for a particular product; therefore, you have a product line representing the best of the manufacturers in the industry. This ensures the highest standard of quality and safety, backed by our inspections and certifications as stated above.

14. What is the process for getting started with DocReiss Business Consultants?
Please provide your contact information on our form by clicking - here, and we will contact you to set up a 15 minute appointment to gather the necessary information specific to your practice/specialty, so that we may put together a customized proposal that meets your individual practice needs.